Service and support

Technical service and warranty period service plan, guarantee measures and commitments;
Continuously developing and researching high-quality products that meet market demand and are new and practical; Striving to provide satisfactory after-sales service to customers is the eternal theme of our company's pursuit of enterprise development. Here, our company promises to our customers:

1. Warranty period
(1) The products provided by our company are original and authentic, in compliance with national quality inspection standards, and have factory certificates or national appraisal certificates;
(2) The warranty period starts from the date of acceptance, and all equipment maintenance and other requirements during the warranty period require free on-site service;
(3) During the warranty period, if there is any equipment malfunction or damage caused by manufacturing quality issues or technical defects that our company cannot repair or needs to return to the factory for repair within 24 hours, our company will provide free overall replacement to ensure the normal operation of the purchaser's end user unit; In the first three months of use by the purchaser's end user unit, if the same equipment experiences a second quality issue, the winning supplier must replace it as a whole at a cost.
  
2. Training
(1) Provide free technical guidance before installation and on-site wearing guidance, and provide free training for at least 4 operation, management, and maintenance personnel designated by the purchaser to achieve proficiency in product performance, operation skills, and troubleshooting.

3. Fault response time
(1) Provide 24/7 technical on-site service;
(2) Provide technical personnel on duty services during sensitive periods and major holidays;
(3) Provide 7 * 24-hour on-site fault service acceptance, provide 7 * 24-hour on-site support for major faults, and provide 5 * 8-hour on-site support for general faults;
(4) Achieve 4-hour response during working hours, 6-hour response during non working hours, and on-site service issues arrive within 4 hours;
(5) Spare parts and services: In the event of a major malfunction, provide any spare parts that the system needs to replace.

4. Maintenance and spare parts services
(1) During the warranty period, if any quality problems occur (excluding force majeure such as human damage or natural disasters), our company is responsible for replacing or repairing them completely free of charge (free of all labor costs, material costs, management fees, financial fees, etc.);
(2) After the warranty period expires, regardless of whether the purchaser chooses another maintenance supplier, our company will promptly provide the required spare parts at a discounted price.